Policies

Accommodation

That Suits Your Needs

We will do everything possible to make your stay most enjoyable. To ensure you will have a very pleasant experience at Riverside Inn Bed and Breakfast, we have established the following policies. Please take a few minutes to review these policies, and feel free to contact us if you have any questions.

Booking Policies

Room rates include double occupancy and a full breakfast. Guests are invited to our Afternoon Break, which may feature lemonade, tea with cheese and fruit or chips and salsa. Rates are quoted per night, excluding tax (10.25%).

Prices may vary from outdated quotes on other websites, and only rates as published on the Inn's website are guaranteed. Only one discount or promotion can be applied at a time.

The Inn does not accept walk-in guests. Bookings within 24 hours of the stay must be made by phone. Otherwise, we encourage you to make your reservation online.

A 50% deposit will be charged to your credit card at the time of making your reservation. The balance will be charged to your card the day before your arrival.
All reservations must be guaranteed with a credit card, regardless of how the final payment will be made. We accept MC, Visa, and AmEx credit cards and Gift Certificates. We do not accept personal checks.
If you are redeeming a Riverside Inn gift certificate, the number must be provided at the time of making your reservation. If a no-show or late cancellation, the gift certificate will be applied, and any remaining balance is charged to your card. Gift certificates expire one year from the date of issue. Any balance left on the certificate is forfeited if not used by the expiration date, and no refunds will be issued.

Guests that will be redeeming any outside online certificates or vouchers, including but not limited to, a CincySaver voucher, must provide the certificate number at the time of booking. Cincy Saver vouchers are only valid for the Oak, Chestnut, and Beech Rooms and are not valid on Saturday nights or Premium/Holiday weekends. The voucher does not include room taxes due.

A guest may choose to upgrade to one of the premium rooms (Magnolia, American Linden) for an additional charge of $65.The Tulip Room is excluded from any voucher, buy one/get one, or any other kind of online certificate, voucher, or discount program.
Whole-house rentals must be paid in full 30 days in advance. Reservations for our premium weekends, as listed below, will also be charged to the credit card 30 days in advance of stay.

Check-In/Check-Out

Check-In is between 3:00 pm and 7:00 pm. Arrangements for late arrivals should be made in advance with the Innkeeper. Please, no calls or late arrivals after 9:00 out of respect and courtesy of other house guests and our Innkeeper. Early arrivals are discouraged since our small staff is busy turning the rooms over from the previous night to ensure everything is ready for your check-in at 3:00. A $50 fee will be assessed on the final bill for urgency and extra housekeeping preparations related to unexpected arrivals. Please, no early drop-off of bags or in-room items.

Check-out time is at 11:00 am, and guests are asked not to linger on the property so our staff can prepare our facilities for incoming guests.

Minimum Stays for the Inn/Premium Weekends

There may be a two-night minimum stay required during all major holiday weekends. Major holiday weekends include: Valentine's Day holiday period, Good Friday through Easter Sunday, KY Derby Weekend, the July 4th holiday period, Labor Day weekend, after Thanksgiving Weekend, and December 26 through January 2.

Cancellation Policy

Making a reservation at bed and breakfast is not the same as making a hotel reservation. Due to our small size, cancellations affect us significantly. A last-minute cancellation gives us little chance of rebooking a room. For this reason, we uphold a strict cancellation policy:

Guests are responsible for payment of all nights reserved regardless of their actual arrival or departure date.
No-shows are responsible for full payment of their entire reservation.
Should you cancel outside of 10 days prior to arrival, your deposit will be refunded, less a $30/room/night Administration/Rebooking fee.
Cancellations (including changes) made 9 days or less prior to your scheduled arrival forfeit the 50% deposit. If the room is unable to be rebooked, the full reservation value will be charged to the credit card provided at the time of making the reservation. Any rescheduled reservations will require the guest's full financial payment, and the deposit is not transferrable to another stay. There are no exceptions to this policy, including sickness, family emergencies, or weather-related issues.
Reservations for Cincy Saver vouchers that are cancelled less than 9 days in advance forfeit the value of the voucher and become invalid.
Individual guests within a group/whole house booking are subject to the terms defined for a whole house rental. If the number of rooms drops below five from a rental that originates as a whole house rental, the group's reservation is still subject to the terms of a whole house booking.

30 DAYS NOTICE (or more) of Cancellation is Required for Refund of Deposit for These Circumstances (subject to Cancellation/Rebooking Fees):

A group booking of two to four rooms.
Reservations during the premium weekends listed above.
Groups with Whole House Rentals require a 3-month notice for cancellation for a full deposit refund (less administrative fees per room). Cancellations before 30 days will forfeit their 50% deposit. Cancellations less than 30 days notice will be charged the entire cost of the reserved stay.

Owner's Rights

Riverside Inn is privately owned and operated. Management reserves the right to refuse service to anyone. We will not be responsible for guest accidents or injury or for the loss of money, jewelry, or valuables of any kind.

Property Issues

Any damages, stolen items, or broken items occurring during the stay will be the guest's full financial responsibility, including anyone traveling with the guest. Any special clean-up resulting in damages caused by the guests will be charged to the credit card. Charges may need to be applied after guest departure as deemed necessary by the Owner/Innkeeper. Robe replacement cost is $125, Slippers $20, and towel replacement cost is $25.

Please report all spills and/or damages to the Innkeeper promptly.

Alcoholic Beverages

The Riverside Inn does hold a license to resell alcoholic beverages. Guests are not permitted to bring their own. If there is a beverage that you would like to have during your stay we can have it at the in for you to purchase from us. There are several establishments in town to drink at as well. For Special Events, hard liquor is not permitted. Riverside Inn and/or employees will not be held responsible for any incidents.

Smoking & Candle Burning

Due to our building's historical nature and for the safety and comfort of all of our guests, we do not allow smoking, fireworks, or incense/candle burning in any of our guest rooms or on any of the grounds of the Riverside Inn. Inn guests smoking in the house or on the grounds will be charged a minimum $200 fee and up to return any room to a non-smoking status.

Guests, Children, and Pets at the Inn

We cater to the comfort, privacy, and security of our registered guests. Guest visitors are only permitted on the property with prior Inn Keeper approval. If you would like to have any non-registered guests join you for breakfast, there is an additional charge of $25 per person, and advance notice to the Innkeeper is required.

Riverside Inn is regarded as a quiet escape and romantic getaway for most of our guests, and we work hard to foster that environment. Therefore, it is not an appropriate place for children under 16. Persons not staying overnight at the Inn are not permitted in the house at any time.

We regret that we are not able to accommodate guest pets.

Wedding Night Stays & Other Visitors

If you are booking a stay for your wedding night, please be advised that our guest rooms, common areas, and grounds are only for our registered guests. Booking a reservation for a stay does not entitle a bride or groom (or any booking guest), family, and friends to use any guest room or any part of the Inn or grounds for bridal party wedding preparations and photographs without the Innkeeper's approval and will incur the appropriate fees.

Photography & Outside Guests

While we understand that our grounds and home are the perfect settings for your photographs, we do not allow outside photographers or group/family/graduation/wedding/etc. photographs without prior permission of the Innkeeper, and only if no guests are staying at the Inn. A $100/hour fee for the use of the grounds will be charged and payable at the end of the session. Guests who are not staying in a room at the Inn are strictly forbidden from entering the Inn or using its facilities such as the gazebo or outbuildings. To ensure privacy, photographs of our guests are not permitted without their prior permission. Persons found to be on property taking personal photographs without permission or enjoying our facilities without being a guest will be considered trespassers and subject to the penalties of that violation.

Massage Appointments

The Riverside Inn offers a private room dedicated to our guests to book massage appointments with our visiting licensed massage therapist. We recommend that you call the Inn to make your massage appointments with as much advance notice as possible. Appointments must be cancelled 48 hours in advance to avoid full charge.